← Knowledge baseTroubleshootingConnection issues
Diagnose a client that cannot reach the Reckfell API or realtime gateway.
First open /status and check the API, Files, Media proxy, GIF service, and LiveKit components. If the status page is operational, reload /, confirm that your browser allows WebSocket connections, and check whether a VPN, proxy, firewall, or DNS filter is blocking the deployment domain. Voice and screen sharing additionally require the configured LiveKit TCP and UDP ports to be reachable.Still need help? Contact support.